These delivery terms are valid from September 30, 2021.

Online store

Jft Parts & Rotors OY

Pirkkolankatu 2, 45130 KOUVOLA, FINLAND

Business ID 2264164-2

tommi.arffman@jft-rotors.com

Jft Parts & Rotors OY sells products within Finland on the following terms. Deliveries abroad can be agreed on a case-by-case basis with separate delivery terms and prices. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order, unless otherwise stated. When ordering from the online store, you are required to read and agree to the current delivery terms.

Payment and payment methods

The payment service is the international Paytrail Oyj (Business ID 2122839-7), through which the payment options are invoice, installment payment, card payment, mobile payment and online banking payments. For more information on payment services, contact your service provider https://www.paytrail.com/maksutavat

By providing information at checkout, you accept Paytrail Oyj, Innova 2, Lutakonaukio 7,
40100 Jyväskylä terms and conditions. By clicking the “Submit Order” button, you agree to the general terms and conditions of Jft Parts & Rotors Ltd.

Order and payment confirmation

Once we have received your order, we will email you an order confirmation showing your order details. Check the contents of the order confirmation and in case of doubt or if you have any questions, please contact the seller immediately. When dealing with customer service, have your potential customer number and order number on hand. Upon receipt of the package, immediately check that the contents of the package match the products in the order confirmation.

If you do not receive an order confirmation from the email address you provided, please contact us

tommi.arffman@jft-rotors.com.

Delivery methods and costs

Shipping costs include postage, packaging and handling. Delivery costs 5.90e for pick-up and parcel delivery and 9.90e for home delivery. Free delivery to a pick-up point or parcel machine if the value of your order exceeds 40e. Free home delivery when the value of your order exceeds 70e. The delivery methods used depend on the contents of the shopping cart, total weight and package size. You can choose the option that works best for you from the delivery methods available at the checkout.

Pick-up from a parcel machine or pick-up point € 5.90

  • Pick up the products you have ordered from Posti, Matkahuolto, Postnord, Schenker, Fedex, Itella or Ups offices or vending machines. You will receive a text message about the incoming transmission. The shelf life of the packages is 7 days.
  • If the parcel exceeds the dimensions suitable for the parcel machine or the parcel machine is full, the package is directed to the nearest pick-up point. The maximum dimensions of our packages are 59 cm x 19 cm x 15 cm.
  • Delivery time 1-3 working days for stock products.

Home delivery € 9.90

  • Posti or Matkahuolto will deliver your order directly to your door or to any other address you provide.
  • Delivery time 1-3 working days for stock products.

Delivery time

Orders are packaged during the current or next business day. Delivery time may vary depending on the order and delivery method. We will notify you immediately of any delays that depend on us!

We are not responsible for delivery delays or consequential damages caused by external factors. The online store informs about different delivery times on its website.

Return policy

Right of cancellation and return

Unused and goods in perfect condition have a 14-day free return policy. Food has no right of exchange or return. If the products do not meet these requirements, the products will not be refunded.

The order cancellation period expires 14 days after receipt of the item. To exercise your right of cancellation, you must notify us of your decision to cancel your order by email at tommi.arffman@jft-rotors.com. Please indicate in your notice the reason for the cancellation and the details of the subscriber (name & order number).

In order to comply with the cancellation period, it is sufficient that you send your notice of the exercise of the right of cancellation before the end of the cancellation period.

Payments made for an accepted return or cancellation of the transaction will be refunded within 14 days of the order being returned to our warehouse.

If a defect occurs in the product you have ordered, please contact tommi.arffman@jft-rotors.com to report the product immediately. The products are not covered by a separate warranty.

 

Unclaimed package

For non-redeemed packages for which no separate cancellation or return notice has been made, we will charge the shipping cost.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing to tommi.arffman@jft-rotors.com within 14 days at the latest. If the package is clearly damaged in transit, please make an immediate complaint to the shipping company of your choice.

Finnish law applies to these delivery terms. The Parties shall endeavor to resolve any differences primarily through negotiations. 

JFT Rotors
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